Physiotherapists are primary providers and able to lodge an ACC claim for most injuries.

During your first visit, the physiotherapist will assess your injury and determine if it's ACC-eligible. If so, they'll lodge a claim for you with ACC. ACC reviews it and informs you if it’s accepted, sometimes within minutes.

This will mean ACC will cover some of the cost of your physiotherapy session. If unsure, consult your physiotherapist or ACC directly.

No, you are now required to contribute towards physiotherapy treatment costs, this is called a surcharge. (please check with staff to confirm what these costs will be).

No. As a private client you can make a booking without a doctor’s referral. However, if you are claiming entitlements for Workers Compensation, CTP (Motor Vehicles Scheme), Medicare (Chronic Disease Management Plan Scheme)or Department of Veteran Affairs then you will need a referral from your GP or specialist.

Physiotherapists treat a wide range of conditions such as sports injuries, joint pain, back pain, post-operative rehabilitation, neurological conditions, pelvic health, vestibular conditions and more.

The initial assessment involves discussing your medical history, current symptoms, performing physical tests, and developing a treatment plan tailored to your needs.

The number of sessions varies based on individual needs and the nature of the condition. It will be discussed during the assessment, and the treatment plan will be adjusted accordingly.

Physiotherapy treatments may include exercises, manual therapy, ultrasound, heat/cold therapy, electrical stimulation, and education on posture and ergonomics.

Yes, home exercises are often an integral part of treatment. They help speed up recovery and maintain progress between sessions.

Improvement timelines vary depending on the condition, individual factors, and adherence to the treatment plan. Consistency and following the therapist's advice can expedite progress.

It's normal to experience some discomfort during or after certain treatments or exercises. However, if pain is severe or persistent, it's essential to inform the physiotherapist for adjustments to the plan.

Physiotherapists provide guidance on injury prevention strategies, including exercises, lifestyle modifications, and ergonomic advice to reduce the risk of re-injury.

Wear comfortable clothing that allows easy movement and access to the area being treated. Sometimes, you might be asked to change into specific attire, so it's good to inquire beforehand.